Your class fees and tickets bought
1st April 2020
A note to all about refunds from NAPA. If you’ve bought a ticket or paid for a class and are waiting for a refund – here’s some information.
Grease tickets booked through Hull Truck: Our new dates are 19-22 August. Bookings have automatically been transferred over and all original tickets are still valid. If you cannot attend this new date, please contact the Box Office by emailing firstname.lastname@example.org to arrange a refund.
Grease trip tickets booked through NAPA: We will refund these as soon as we are back at NAPA. If you have an urgent need for a refund, please email the address below and we’ll do our best.
Tickets for shows at NAPA: If you booked through our website you should have received a refund for your tickets. If you booked and paid on card or cash at NAPA we will refund you when we’re back open. Again, if you need a refund sooner, please forward your e-ticket to the email address below and we’ll sort it for you.
Classes already paid for: As you can imagine this will take some time but we will count any money you’re owed as credit towards future classes when we reopen. If you’d rather receive a bank transfer refund, please email the address below and we’ll sort it out.
Standing Orders for class fees: If you want to cancel your Standing Order you will need to do this with your bank. If you’re owed any money we will credit you, as above, unless you need a refund urgently.
Finally, a big thank you to everyone who’s been in touch with words of support and offering to keep paying your class fees or telling us to keep your ticket money as a gift to the charity. We know that not everyone is in a position to do this, but for those who can – it makes such a difference to our future. Thank you.
The email address for any queries while we’re closed is email@example.com and we’ll answer as quickly as possible.