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We Are Hiring

We’re looking for a part-time receptionist to join us here at NAPA.

Our reception is extremely busy, and the first point of contact for many of our visitors, staff and volunteers.

This is a part time role, 18 hours per week, Term Time only.

Usual working ours: Monday, Tuesday, Wednesday, 3.30pm – 9.30pm

Plus overtime opportunities for performances and extra events/rehearsals.

Duties and Responsibilities include:

  • Meeting and greeting all visitors to NAPA
  • Answering telephone calls in a timely fashion, taking clear and detailed messages
  • Dealing with parent and student queries about classes, rehearsals and performances in person, via the telephone and via email
  • Taking payments for classes via cash, credit card and Apple/Google Pay
  • Handling ticket bookings for theatre shows
  • Working alongside the admin team to ensure the smooth running of NAPA’s activities
  • Assisting with room bookings and NAPA’s staff events calendar
  • Maintaining security at NAPA
  • Overseeing safety of the reception area with a key role as part of NAPA’s fire safety and evacuation plan
  • Assisting with any facility issues as they happen
  • Monitoring and managing first-aid box supplies

We are looking for someone with the following qualities/experience:

Essential

  • Confident and friendly personality
  • Ability to work in a (sometimes) stressful environment
  • Excellent communication skills, verbal and written
  • Exceptional IT skills including experience of using MS Word, Excel, and cloud based software
  • Professional telephone manner
  • Exceptional time management skills
  • The ability to work as part of a busy team

Desired

  • Experience of front of house work on a busy reception
  • Experience of using Ticketsource and other CRM based software
  • Experience of working with young people of all ages

In order to be considered for this role we will undertake right to work checks, require references and you will need to undertake an Enhanced DBS check as well as be available for first-aid, fire safety and other relevant training.

How to Apply

Please send your CV and a covering letter explaining why you feel you’re a good fit for the role, to napa@northernacademy.org.uk by 5pm on Monday 9th February 2026.

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